DXC Provider Match (Office Billing Provider Set)

Issue: Provider Match Errors

Root Cause: The issue stems from an error in the Patient Overview screen in Denticon. Specifically, the office staff need to ensure that the Active Doctor is selected as the Preferred Provider in this screen. Currently, the office may be setting the Billing Provider instead of the Active Doctor. 

Important Note: For Hygienist appointments, Denticon uses the Preferred Provider in the Patient Overview screen to submit the claim under the correct provider. If the wrong provider is listed, it can result in mismatched claims.

Steps to Resolve the Issue:

1. Update the Patient Overview Screen:
   Go to each Patient Overview screen in Denticon and ensure that an Active Doctor is selected as the Preferred Provider, not the office Billing Provider.
2. Delete Incorrect Claims:
    Once the correct provider is set in the Patient Overview, the office must delete the claim in both Denticon and DXC.
3. Batch Claims:
    At the end of the day or the next morning, when the office batches the claims, the claims will be recreated under the correct provider.

By following these steps, the office will be able to resolve the Provider Match errors and ensure proper claim submissions going forward.

Let me know if you’d like to refine it further or if you need any additional details!